Terms – Conditions and Cancellation Policy
CANCELLATION POLICY: PLEASE CHECK WHICH ONE YOU HAVE PURCHASED
*Policy One
A deposit is required for all apartments of the first night to confirm the booking
We will then forward a receipt for your confirmation within the next 24 hours.
The balance will be due upon your arrival by cash, bank cheque or credit card. We will also require a credit card imprint & pre authorisation on arrival for security purposes.
Cancellation of the booking more than 14 days prior to planned date of arrival is free of charge for Low Season. Resulting in a full refund of your deposit. The guest will be charged the total price if they cancel in the 14 days before arrival
SCHOOL HOLIDAYS + MID & HIGH SEASON: Full payment of your accommodation will be taken 30 days prior to arrival, your apartment may be re-booked to another party seeking accommodation at that time. If the booking is cancelled less than 30 days prior to the planned arrival date, there will be no refund.
There is no refund in event of a shortened stay.
Mid High & School Holidays
26th June 26 – 18 July 26
13th Aug 26 - 16 Aug 26
18th Sept 26 – 11th Oct 26
11th Dec 26 – 26th Jan 27
26th March 27 – 24th April 27
25th June 27 – 17th July 27
12th Aug 27 - 15th Aug 27
17th Sept 27 – 9th Oct 27
11th Dec 27 – 26th Jan 28
– Please note that there is a strict no refund or cancellation policy available during the school holiday periods.
*Policy Two
The Non-Refundable Pay NOW and Save offer is non-refundable, please be aware that no changes or cancellations are possible. This rate is prepaid and your credit card will be charged in full at the time of booking.
Our Office hours are 8.00am – 4.00pm Monday-Friday, 8.00am – 12.00pm Saturday and 8.00am – 11.00am Sunday and public Holidays. If your arrival time is outside of these hours, please contact us 24 hours prior so alternative arrangements can be made for your check-in.
We cannot 100% guarantee any one particular apartment; however, we will certainly do our best to meet with your requests.
We look forward to welcoming you to at Sandcastles on the Broadwater. If you have any further enquiries please do not hesitate to contact us.
We accept Visa & Mastercard
*Third party bookings
Third parties are required to follow the cancellation policy set out above. If you booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.
SCHOOL LEAVERS
Sandcastles on the Broadwater does not accept “Schoolies” bookings unless booked directly with Schoolies.com. The property does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. We do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason, we reserve the right to reject bookings from school and/or university leavers for the entire ”Schoolies” period.